Frequently Asked Questions
Welcome to the Handbag Havens Help Center! Here are answers to some of the most frequently asked questions about our handbags, orders, shipping, returns, and more. For personalized assistance, our friendly team is just a message away.
Who is Handbag Havens?
Handbag Havens is an online store dedicated to offering a curated selection of high-quality handbags. We prioritize customer satisfaction, secure transactions, and offer stylish bags for every occasion.
What products do you sell?
We specialize in high-quality handbags that blend fashion, durability, and practicality. Our collection includes a wide range of styles, colors, and sizes suitable for all tastes.
What materials are used in your handbags?
Our handbags are crafted from premium materials, including genuine leather, durable synthetics, and high-quality fabric. Each bag is designed to ensure longevity and style, with reinforced stitching and spacious compartments.
Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
How much does shipping cost?
We offer free shipping on all orders within the U.S. – no minimum purchase required!
How long does delivery take?
- Order Cutoff Time: 4:00 PM EST
- Handling Time: 1-2 business days (Mon-Fri)
- Transit Time: 4-5 business days (Mon-Fri)
- Total Estimated Delivery Time: 5-7 business days
- Once your order ships, you will receive a tracking number via email.
Do you offer order tracking?
Yes! After dispatch, you’ll receive tracking details via email within 48 hours to monitor your package’s delivery status.
Can I cancel or edit my order?
- Before shipping: Yes, please contact us ASAP to cancel or modify your order.
- After shipping: Orders cannot be edited or canceled after shipping, but you can return the item.
What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective items.
Return Conditions:
- The item must be unused, in original condition, and in its original packaging.
- Final sale items and gift cards are non-returnable.
To initiate a return, email us at Support@hanbaghavens.com
or call +18068553764. We will provide you with a Return Authorization (RA) number and return instructions.
Do I pay for return shipping?
No, return shipping is free for all returns. We will provide a prepaid return label via email or include it in your original package. If you didn't receive one, contact us.
Do you charge a restocking fee?
No, we do not charge any restocking fees.
How long does it take to get a refund?
Refunds are processed within 10 business days to the original payment method once the returned item is received and inspected.
Partial refunds may apply for used or non-original condition items (except for our error).
What if my item is defective or damaged?
If your item is defective or damaged, please report it within 30 days of delivery. We will provide a full refund or a free replacement at no additional cost.
What payment methods do you accept?
We accept secure payment methods, including:
- Visa, Mastercard, American Express
- Apple Pay, Google Pay, PayPal, Stripe
Will I receive a confirmation email after ordering?
Yes, you will receive an email confirmation with all your order details. If you didn't receive it, please check your spam folder or contact us.
What if my package is lost or delayed?
If your package is lost or delayed, please contact us immediately at Support@hanbaghavens.com
. We will investigate and provide a replacement or refund as necessary.
Where is Handbag Havens located?
Handbag Havens is based in the United States.
Business Address:
1924 W Tonto St, Phoenix, AZ 85009, USA
Can I follow Handbag Havens on social media?
Yes! Stay updated and follow us on social media:
Do you offer customer support?
Yes, we offer excellent customer support.
Business Name: Handbag Havens
Business Mail: support@handbaghavens.com
Business Number: +18068553764
Business Address: 1924 W Tonto St, Phoenix, AZ 85009, USA
Business Hours: 9:00 AM to 5:00 PM (Monday - Friday)
Live Chat Support: 24/7